TPRM Dashboard

City of Pleasanton — Third-Party Risk Management · As of Mar 29, 2026

Live · Updated 2 min ago

Vendor Intake Activity

Submissions, approvals, and rejections · Oct 2025 – Mar 2026

Vendor Lifecycle Distribution

Current stage counts

Risk Distribution by Department

Vendor count by risk tier per city department

Vendor Risk Score Trend

Composite risk score (0–100) for top critical & high-risk vendors · Oct 2025 – Mar 2026

Critical ≥75High ≥50

Current Score

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Contracts Expiring Within 90 Days

3 contracts require renewal decision

View All
VendorDepartmentRiskExpiryDays LeftStatus

Staples Business Advantage

VND-2021-008

AdministrationLow2026-04-1517dExpiring

NorthStar Utility Billing Inc.

VND-2024-002

Public Works / UtilitiesCritical2026-04-3032dExpiring

Iron Mountain Federal Services

VND-2023-006

City ClerkModerate2026-05-3163dActive

Open Issues

6 active

View All

3

Critical

2

High

1

Moderate

0

Low

ISS-2026-001
Critical

MFA not enforced on admin accounts accessing city billing da…

NorthStar Utility Billing Inc.Remediation
ISS-2026-002
Critical

Annual SOC 2 report not provided; last assessment expired De…

Granicus LLCUnder Review
ISS-2026-003
Critical

Certificate of insurance not received 60+ days post-contract…

Iteris Inc.New
ISS-2026-004
High

Data retention schedule not aligned with city records retent…

NorthStar Utility Billing Inc.Remediation
ISS-2026-005
High

Uptime SLA missed 3 consecutive months (99.5% required, 98.1…

Granicus LLCPending Validation
ISS-2026-006
Moderate

Critical security patches not applied within 30-day SLA for …

Tyler Technologies — MunisRemediation

COI / SOC 2 expiring within 90 days

Upcoming Risk Reassessments

Vendors due for periodic review within the next 60 days

Review pipeline distribution
Overdue≤14d15–30d31–60d
VendorDepartmentRiskLast ReviewNext ReviewStatusOwner

Granicus LLC

VND-2024-007

City Manager's OfficeHighJan 20, 2024
Jan 15, 2026Overdue 73d
OverdueJames OkaforSchedule →

NorthStar Utility Billing Inc.

VND-2024-002

Public Works / UtilitiesCriticalOct 5, 2024
Mar 30, 20261d
In ProgressRaj PatelSchedule →

Staples Business Advantage

VND-2021-008

AdministrationLowSep 1, 2023
Apr 1, 20263d
WaivedLinda ParkSchedule →

Accela Government Solutions

VND-2024-001

Community DevelopmentCriticalApr 10, 2025
Apr 15, 202617d
CompleteDiane HarringtonSchedule →

Tyler Technologies — Munis

VND-2020-010

FinanceCriticalMar 1, 2025
Apr 30, 202632d
Pending ApprovalRobert KimSchedule →

Iron Mountain Federal Services

VND-2023-006

City ClerkModerateJun 1, 2024
May 1, 202633d
CompletePatricia NguyenSchedule →

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